Privacy Policy

This Privacy Policy explains how Confirm Delegence Solutions (“we,” “our,” or “us”), the operator of the e-confirm escrow platform, collects, uses, stores, protects, and shares your personal data. By accessing or using our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information when you use the e-confirm platform:

• Full name
• Email address
• Phone number
• M-Pesa transaction details
• National ID or KRA PIN (if required for verification)
• Dispute-related documents or evidence (if applicable)
• Device information, such as IP address and browser type

2. How We Use Your Information

We use the information we collect to:

• Process and verify escrow transactions securely
• Notify Receivers of payments and status updates
• Communicate with users about account activity and support
• Resolve disputes and facilitate mediation
• Ensure legal and regulatory compliance
• Improve the platform’s functionality and user experience

3. Sharing of Information

We do not sell or rent your personal data to any third parties. We may share information only under the following conditions:

• With mobile payment providers (such as Safaricom) for payment processing
• With neutral mediators during dispute resolution (limited to relevant case details)
• With law enforcement or government agencies if legally required

4. Data Storage and Security

We take data security seriously. Your information is stored on secure servers protected by firewalls and access controls. We implement encryption and secure transfer protocols to prevent unauthorized access or loss of data.

Transaction data and related information are retained for a minimum of six (6) years to comply with financial regulations and for auditing purposes.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your data, subject to legal obligations
• Withdraw consent to certain data uses, where applicable

6. Cookies and Tracking

Our platform may use cookies to remember your preferences, improve performance, and analyze user activity. You can control cookie preferences through your browser settings. Disabling cookies may affect platform functionality.

7. Changes to This Policy

We may revise this Privacy Policy from time to time. All updates will be posted on this page, and major changes will be communicated via email or SMS. Continued use of our services after updates means you accept the revised policy.

8. Contact Us

If you have any questions about this Privacy Policy or how we manage your personal data, please contact us:
Email: info@econfirm.co.ke