Comprehensive guides and documentation to help you get the most out of e-confirm escrow services.
Start by filling out the transaction form with all required details. Make sure to include accurate information about the transaction amount, parties involved, and transaction type.
Receive payment instructions via SMS and complete your M-Pesa payment. The system will automatically detect and confirm your payment.
Once goods or services are delivered, both parties approve the transaction and funds are released automatically to the receiver.
Your funds are held securely in escrow until all conditions are met. Both parties must approve before funds are released.
We support various transaction types including goods, services, real estate, vehicles, and business transactions. You can select the appropriate type when creating your transaction.
Our fees are transparent and competitive. Transaction fees are calculated based on the transaction amount and type. You'll see the exact fee before completing your transaction. Contact us for detailed fee information.
You can track your transaction using the transaction ID provided when you create it. Use the "Search Transaction" feature on our website or log into your dashboard to view all your transactions.
If there's a dispute, contact our support team immediately. We'll work with both parties to resolve the issue fairly. Funds remain in escrow until the dispute is resolved.
Yes, we use bank-grade encryption and security measures to protect your personal and financial information. Please review our Privacy Policy and Security pages for more details.
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